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  • Bad audio on other end

     Elizabeth updated 2 months ago 2 Members · 2 Posts
  • wordofmouthpros

    Member
    August 19, 2021 at 5:04 pm

    I’ve only used the purchased SC, never SC Now. A studio sent me a connection request for SCN. We connected at 256/mono and they said the audio didn’t sound good. We started a VO session but they said the audio was unacceptable. I did a backup of what we recorded, sent it to them, and when they listened they said it sounded perfect yet what they recorded from SCN sounded a bit like a phone patch. I went to the studio and they played what they had recorded from our SCN session and it did sound terrible.

    Since my backup sounded fine, I know the audio from my interface to my computer is fine. Are there browser settings that might be off? This client said they NEVER had a problem like this so I’m assuming it’s something in my browser that’s problematic.

    I’m using Windows 7 with Google Chrome Version 92.0.4515.159 (Official Build) (64-bit)

    Is it possible that SCN is using my webcam mic instead of my Focusrite input? I’d have to start up another SCN session, I suppose, to know that, right? or is there a way to check that outside of a session?

  • Elizabeth

    Member
    August 19, 2021 at 5:15 pm

    There are audio settings in Source-Connect Now to choose your input and output as well. Please review this article for screenshots of where you can find those settings.

    https://support.source-elements.com/show/sourceconnect-now-changing-microphone-inputs

    Let us know if you have more quesitons about how to do this!

    – Elizabeth from Support

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Original Post
0 of 0 posts June 2018
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