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  • Bad audio on other end

     Elizabeth updated 2 months ago 2 Members · 2 Posts
  • wordofmouthpros

    August 19, 2021 at 5:04 pm

    I’ve only used the purchased SC, never SC Now. A studio sent me a connection request for SCN. We connected at 256/mono and they said the audio didn’t sound good. We started a VO session but they said the audio was unacceptable. I did a backup of what we recorded, sent it to them, and when they listened they said it sounded perfect yet what they recorded from SCN sounded a bit like a phone patch. I went to the studio and they played what they had recorded from our SCN session and it did sound terrible.

    Since my backup sounded fine, I know the audio from my interface to my computer is fine. Are there browser settings that might be off? This client said they NEVER had a problem like this so I’m assuming it’s something in my browser that’s problematic.

    I’m using Windows 7 with Google Chrome Version 92.0.4515.159 (Official Build) (64-bit)

    Is it possible that SCN is using my webcam mic instead of my Focusrite input? I’d have to start up another SCN session, I suppose, to know that, right? or is there a way to check that outside of a session?

  • Elizabeth

    August 19, 2021 at 5:15 pm

    There are audio settings in Source-Connect Now to choose your input and output as well. Please review this article for screenshots of where you can find those settings.

    Let us know if you have more quesitons about how to do this!

    – Elizabeth from Support

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0 of 0 posts June 2018