I've spent the past few hours working with the IP tech support. They cannot see the actual ports for this modem for security reasons. Trying to use the supplied phone app or online portal will not work. I was able to set my IP address to my computer to a set address. The odd thing is that I can start up SC 3.9 Standard and connect to echo and it's working – even though the ports are not set up. Anyone have any experience with this modem?
this is a device provided by Rogers your isp? Source Connect can connect to echo either because the router is a â€œcone NATâ€ where Source connect is able to transverse it on its own or because your account is using the source stream relay service to get past the firewall. either way it is recommended that you do get the port forwarding set up properly and to do so would require using the online access, the web browser access or the phone app access to manage the router. if rogers cannot provide tech-support to set up the port forwarding then the company who makes the router may be able to provide further insight. if you have a current support contract with source elements then source elements tech-support should also be able to directly assist. you can book a support session with source elements using this link: source-elements.com/book
Thanks Robert. I originally had had access to port forwarding by logging into the modem itself. SC wasn't seeing the ports as open. MY Mistake was not remembering to create a secondary network option in my Network setup on my Mac Pro, had I done that everything would be fine.
The Rogers support person asked what kind of software I was using – told them and suddenly I could not port forward in the modem itself or their apps. I have a sense that they feel SC is some sort of VOIP software. Using their app it will not let me open UDP 600-6001. I'll have a go at them again today.