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  • Port mapping

  • cliffdumas

    Member
    May 19, 2020 at 10:25 am

    Port mapping

  • cliffdumas

    Member
    May 19, 2020 at 10:25 am

    Just installed source connect. Dashboard says port not mapped. I'm amusing it must be mapped in order to connect? Instructions are not clear how to set this up correctly.

  • Peter

    Member
    May 19, 2020 at 2:28 pm

    Hi, Source-Connect will typically work even without a mapped port, but if you don't have it mapped then you do run the risk of potentially not being able to receive audio from someone you're connected to depending on your router.

    To map your port you will need to set up port forwarding for UDP ports 6000 & 6001 to the computer running Source-Connect. There are guides for nearly every router available at portforward.com, or you can contact our support team if you have a support contract to get it set up. Once you've done this, the port test will show 'open'.

  • josemaria7

    Member
    September 18, 2020 at 3:54 pm

    I am having this problem myself. I was on a call with a client and had to scarp the session because my screen says, "port: not mapped"

    Help!

  • Jace

    Member
    September 18, 2020 at 5:33 pm

    Please see the network guide for port mapping information:
    https://support.source-elements.com/show/network-guide

    You may want to contact support via email or schedule a support call if you need assistance mapping ports.

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Original Post
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