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  • Unable to connect you SCN

     Elizabeth updated 4 months, 1 week ago 3 Members · 3 Posts
  • Super Sonics

    Member
    June 16, 2021 at 1:53 pm

    “We’re sorry, your session has expired. Please sign in again.”

    I got this alert suddenly this morning from guests trying to connect to our SCN session. As Host we can sit in the session but nobody else seems to be able to join.

    Our studio has multiple accounts as we have a number of sessions that can run at a time, currently the majority of our secondary accounts are no longer functioning. Wondering if there has been an internal update that has caused this?

  • Javier

    Member
    June 16, 2021 at 2:42 pm

    Hello and thank you for your post.

    We’re currently investigating this issue. If you were so kind as to share your details via support@source-elements.com we would really appreciate it.

    Thank you for your patience!

  • Elizabeth

    Member
    June 16, 2021 at 3:45 pm

    The issue has been resolved. Please try again and let us know if there are any further issues.

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